Who plans my loved one’s care?
When you engage our services, the Administrator (the company owner or alternate administrator) will help you select the services best suited for your loved one. Afterwards one of our registered nurses, along with a professional nurses' aide, will visit your family to finalize details of the care plan.

How often are care plans reevaluated?
Care plans are constantly evaluated and adjusted to meet your loved one’s changing needs. A formal evaluation is conducted every six months.

Are caregivers available 24 hours a day?
Yes. Caregivers are available 24 hours per day, seven days a week. We are able to provide continuous care when needed.

What are your nurses aides’ qualifications?
At Advocate, the nurses aides are thoroughly screened to ensure that they not only meet state requirements, but are also held to the highest professional standards your loved one deserves. Our extensive list of qualifications includes:

• Photo ID/Social Security Card
• Physician Statement of good health and free from communicable diseases, including tuberculosis
• Clear criminal and motor vehicle background checks
• Additional Training in:
  • HIV/AIDS
  • OSHA
  • Alzheimer’s
  • Assistance with Medications
  • Domestic Violence

If I request a new caregiver, what is the longest time it will take to find a new match?
As part of our commitment to our patients, we want to make sure that we match your loved one with the best possible nurses' aide. We regularly evaluate our nurses' aides and make adjustments when necessary. However, in those rare instances when there is an imminent need for change, we can dispatch a new aide within 24 hours.

Will caregivers change periodically or will I most likely have the same person(s)?
We strive for consistency. Familiarity is important to your loved one’s care and we do our best to keep familiar faces around each patient. While we cannot avoid the occasional replacement, we assign caregivers with a long-term commitment in mind.

When is payment due? What are my payment options?
Advocate has a bimonthly billing policy for services provided. For your convenience we accept checks, Visa, MasterCard, American Express, and Discover.

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